Digital Services Lab (ABN 59 624 151 131 )
1.1 This Privacy Policy ("Policy") explains how Digital Services Lab (ABN 59 624 151 131) and its related entities (collectively referred to as "we," "us," "our," and "Digital Services Lab") collect and handle your Personal Information.
1.2 Digital Services Lab is committed to protecting your privacy. Establishing trust with our users is central to our operations.
1.3 "Privacy Legislation" means, where applicable, the Privacy Act 1988 (Cth, Australia), or Australian state or territory privacy laws.
1.4 In this Policy, "Personal Information" has the same meaning as described under the applicable Privacy Legislation.
1.5 This Policy applies to all services and online platforms operated by Digital Services Lab, including our website and associated subdomains available at https://digitalserviceslab.com.au.
1.6 We may update this Policy from time to time in accordance with legislative requirements or operational changes. If you would like a copy, or have questions or concerns about this Policy, please contact us using the details provided in Clause 14.
2.1 The type of information we collect depends on your interaction with us.
2.2 We only collect your Personal Information when it is reasonably necessary for our functions or activities, or when required by law.
2.3 Depending on the purpose, the Personal Information we collect may include but is not limited to:
2.4 We may also collect Sensitive Information, as defined in Privacy Legislation, with your consent when necessary for our operations.
3.1 We collect Personal Information directly from you unless it is impractical to do so.
3.2 Collection methods include, but are not limited to, forms on our website, email, phone, and trusted third-party services.
3.3 Information may also be automatically collected via cookies and log files used on our website.
3.4 By interacting with Digital Services Lab, you consent to the collection of your Personal Information as outlined in this Policy.
3.5 While browsing our website, you may remain anonymous; however, creating an account or submitting inquiries may require disclosure of certain Personal Information.
4.1 If any third-party partnerships (e.g., clients using our services) involve you, your data may be processed in accordance with their instructions under applicable privacy policies.
4.2 Please contact the relevant third party directly for questions regarding forms you complete or data processed on their behalf.
5.1 If we receive unsolicited Personal Information that is not relevant to our activities, we will de-identify or securely dispose of it as required by law.
6.1 We use your Personal Information for the following purposes:
6.2 We will not use your Personal Information for purposes other than those outlined unless you have provided consent, or it is permitted by law.
6.3 Publicly submitted content (e.g., comments on forums) may be visible to others.
7.1 Personal Information is stored securely in electronic databases, email lists, or paper files, as applicable.
7.2 Where possible, we de-identify or destroy Personal Information that is no longer required, unless required by law to retain it.
7.3 Online accounts with Digital Services Lab are password-protected. It is your responsibility to keep passwords confidential and secure.
8.1 You may request to access or update the Personal Information we hold about you by contacting us per Clause 14.
8.2 Once your identity is verified, we will allow access unless a relevant legal exemption applies.
8.3 We will respond to requests within the timeline set by Privacy Legislation.
8.4 If an amendment cannot be made, we will provide reasons for the refusal.
9.1 Digital Services Lab may use reputable third-party service providers to deliver certain features or services.
9.2 By using our services, you accept that these providers may handle your data, sometimes in overseas jurisdictions, which might not apply the same privacy standards.
9.3 Additional details about third-party service providers can be provided upon request.
10.1 We only send promotional materials with your consent or where permitted by law.
10.2 If you no longer wish to receive communications, you can opt out via the unsubscribe facility or contact us directly.
11.1 Digital Services Lab may analyse data collected through its platforms for research and improvement of services.
11.2 Aggregated outcomes may be shared in ways that do not identify individuals.
12.1 If your Personal Information is affected by a breach, we will notify you, investigate, and take necessary actions for resolution and prevention.
12.2 Breaches will be managed in accordance with applicable laws and reported to relevant authorities.
13.1 If you believe we have violated your privacy, please contact us using the details below. Complaints are treated seriously, and responses will typically be provided within seven days.
13.2 Unresolved complaints may be directed to the Office of the Australian Information Commissioner (OAIC).
If you have any questions or concerns about this Privacy Policy or your Personal Information, please contact us at:
Attention: Privacy Officer
Digital Services Lab
This Privacy Policy is effective as of 21 July 2025