Website care plansWe care so you don't have to
Website care is vital to ensure performance, security and updated content.
Many non-profits will take care of this themselves and leave content updates to a staff member. But…
- What happens if they leave?
- Who takes care of more complex aspects of website management?
- How do you ensure security?
- Are you taking backups?
- How do you address bigger problems like downtime, hacks or loss of functionality?
Our Care Plans
Frequently Asked Questions
What does priority support mean?
Priority support means that if the scenario arises where we have multiple support requests come in at the same time, those customers with priority support will be assisted first.
What is search engine optimisation?
Search engine optimisation or SEO, is the process of optimising your sites content so that you are found online by your target audience.
Among other things, this is done through research into the key words and key phrases that you want to be found for and adjusting and targeting your content appropriately.
What is Google Analytics?
Google Analytics is a free service provided by Google that can give you valuable insight into your website traffic. It provides a huge volume of data but importantly it can tell you if your traffic is increasing over time or if recent marketing campaigns are working for you and where your traffic is coming from. If you are making SEO related improvements to your site, Google Analytics data will be a key indicator that your SEO strategy is working.
What happens in the SEO consult?
We’ll go through the process of reviewing your website content and discuss your business goals. We will identify your keyword or key phrases to drive traffic to your website in order to achieve your business goals. We will then implement the strategy over the course of the year to increase your visibility on search engines.
What is included in Monthly Content Changes?
Any alterations to the text, images, layout or other functional components of the site as well as any new content. Basically, any changes you request us to make on the site that are not bug fixes.
Why does my site need a monthly tune up?
Websites require ongoing care and maintenance to continue functioning well and importantly, to remain as secure as possible. Keeping all your site software up to date is key to ensuring ongoing security and performance. During the monthly tune up, we will update your plugins, your theme and WordPress core.
What security software do you use?
If you have a website care plan, we will install and configure Wordfence Security on your site.
This software provides a firewall for your site and among other things, it detects suspicious behaviour such as many repeated page not found errors over short periods of time, repeated bad password attempts and other activity that indicates a person or a bot is attempting to hack into your site. If such behaviour is detected, it will block the IP address of the user.
How do you monitor security?
Wordfence Security sends notifications to our security team if suspicious activity is detected on your site, or if it detects that software is out of date or unable to be updated.
Why do I need scheduled backups?
Have you ever been in the middle of writing an essay when your computer crashed and you lost everything because you hadn’t saved yet….?
Having regular scheduled backups – preferably offsite backups – is crucial to avoiding or minimising down time if that worst-case scenario occurs.
If you host with us, we include offsite backups with our hosting service. If you choose to host elsewhere, we will either configure local backups for you, or offsite backups to a location that you nominate and arrange.
What is in the website care report?
Our website care reports provide you important information about your support calls to us, analytics on your site, the status of your site software and results from our page checkups. You can see an example report just below.
These reports provide you clear and visible data on how your site is performing and the value you are getting from your website care plan.
What happens in the web page checkup?
If we find any errors during the process, we will address them for you and you will see this in your website care report.