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Website care plans

Because your time is important

Just like cleaning the office or servicing your car – WordPress Websites need to be cared for.  Our care plans are priced and designed for our loyal customers.  Giving you great rates and great assurance.

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You relax! We’ll take care of your website.

Do you perform regular security updates, check for performance and update your content?

Try not to leave the technical wordpress website management tasks to your accidental I.T. person and think about this:

  • What happens if the person running your website leaves? 
  • Who takes care of the more complex aspects of website management?
  • How do you ensure security?
  • Are you taking regular backups?
  • How do you address bigger problems like downtime, hacks or loss of functionality?

At Digital Services Lab, we have the skills, knowledge and process to take care of it for you.  Our website care plans are for WordPress websites and they’re perfect for businesses who don’t have a dedicated website manager. And the best part? It is super affordable. 

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Our Care Plans

We have three plans available to suit the needs of your organisation. Please see the pricing tables below, or contact us if you have any questions.

Frequently Asked Questions

What the difference in support levels?

Everyone of our clients is valued.  If any client has a business critical issue we jump in immediately to help.

VIP support means you go to the top of the queue with your requests immediately. Work is often completed on Mondays.

Priority support means when support requests come in at the same time, those customers with priority support will be assisted ahead of others in the queue that do not have a priority support package.

What happens in the strategy consult?

We’ll go through the process of reviewing your website content and discuss your business goals. We will identify work to be completed in order to achieve your goals. We will then implement the work over the course of the year.  This helps to ensure you are making great use of your work bank.  

What is Digital Assist?

Digital Assist means we can support you with work you identify as important that you don’t have the skills to cover in-house.  Examples are mail campaigns, blog writing, SEO work or automations.  The work is typically scheduled in advance either per quarter or month.

What is Google Analytics?

Google Analytics is a free service provided by Google that can give you valuable insight into your website traffic. It provides a huge volume of data but importantly it can tell you if your traffic is increasing over time or if recent marketing campaigns are working for you and where your traffic is coming from. If you are making SEO related improvements to your site, Google Analytics data will be a key indicator that your SEO strategy is working.

What’s included in the Annual Work bank?

Any alterations to the text, images, layout or other functional components of the site as well as any new content. Basically, any changes you request us to make on the site plus work we need to undertake such as bug fixes or plugin updates.

Why does my site need a tune-up?

Websites require ongoing care and maintenance to continue functioning well and importantly, to remain as secure as possible. Keeping all your site software up to date is key to ensuring ongoing security and performance. During the monthly tune-up, we will update your plugins, your theme and WordPress core.

What security software do you use?

If you have a website care plan, we will install and configure Wordfence Security on your site.
This software provides a firewall for your site and among other things, it detects suspicious behaviour such as many repeated page not found errors over short periods of time, repeated bad password attempts and other activity that indicates a person or a bot is attempting to hack into your site. If such behaviour is detected, it will block the IP address of the user.

How do you monitor security?

Wordfence Security sends notifications to our security man, Mike, if suspicious activity is detected on your site, or if it detects that software is out of date or unable to be updated.

What’s the minimum Committment?

The minimum commitement is 12 months.  There are no refunds.  You can upgrade your account if you require. 

Why do I need scheduled backups?

Have you ever been in the middle of writing an essay when your computer crashed and you lost everything because you hadn’t saved yet….?
Having regular scheduled backups – preferably offsite backups – is crucial to avoiding or minimising downtime if that worst-case scenario occurs.
If you host with us, we include offsite backups with our hosting service. If you choose to host elsewhere, we will either configure local backups for you, or offsite backups to a location that you nominate and arrange.

What is in the website care report?

Our website care reports provide you important information about your support calls to us, analytics on your site, the status of your site software and results from our page checkups. 
These reports provide you clear and visible data on how your site is performing and the value you are getting from your website care plan.

What happens if I don’t use all my hours?

The hours reset annually giving you opportunity each year to request work from us.  These are the maximum hours that we offer under the care plan.  They represent great value for money as compared with our hourly rate so make sure you make the most out of them.

What happens if I go over my hours?

Our hourly rate applies – you get a discount as a care plan client.  You will be notified if this is likely to occur and you can make a decision to wait for new hours.

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