Website care plans
Maintenance for WordPress WebsitesProfessional support for your website with an annual work bank that gives you the time to do what you do best.
WordPress Website Care Plans
Taking care of your website doesn’t have to be a headache—it should be an investment in growth. Our WordPress website care plans are designed to provide peace of mind while optimising your site’s performance, security, and functionality. Whether you’re a small non-profit, business or a larger organisation, we’ve got a plan to suit your needs, so you can focus on what you do best—running your business.
Take the stress off your plate
Our care plans go beyond just basic maintenance. They’re about keeping your website running smoothly, secure from threats, and always ready to impress visitors. Here’s some of what’s included in each of our plans.
What we cover:
Regular Core and Plugin Updates
Monthly Analytics Reports
If you’re not hosting with us we’ll conduct a security audit to help ensure you’re covered by you own host.
Access to Premium Plugins
Unlock advanced capabilities to further enhance your site’s functionality.
Site support
1-3 hours/month depending on the plan
What We Offer
Our care plans are specifically designed to match the complexity and functionality of your website—so you don’t need to worry about picking the right one. From professional support handled by a dedicated team to an annual work bank that covers everything from updates to enhancements, we’ve got your back.
Each plan is crafted to take care of the technical details, while you focus on your business. And for added peace of mind, we include an annual security audit to ensure your site stays protected.
Basic Professional
These sites are relatively simple. The 8-hour work bank reflects the occasional need for updates or minor adjustments.- Pay Annually and save ($2300/y)
- Queued Support
- 8 hour Annual Work Bank
- WordPress core, Theme and Plugin updates
- Access to our licenced software
- Annual Security Audit
- Monthly reporting
- Site Restore
- Analytics dashboards
Professional
Websites with small e-commerce, membership systems, or e-learning platforms, these sites require more regular attention for updates, troubleshooting, and enhancements.- Pay Annually and save ($3300/y)
- Queued Support
- 12 hour Annual Work Bank
- WordPress core, Theme and Plugin updates
- Access to our licenced software
- Annual Security Audit
- Monthly reporting
- Site Restore
- Analytics dashboards
Complex
These websites demand the most maintenance due to their advanced features, like multi-platform integrations, large e-commerce setups, or complex membership systems.- Pay Annually and save ($5500/y)
- Priority Support
- 20 hour Annual Work Bank
- WordPress core, Theme and Plugin updates
- Access to our licenced software
- Annual Security Audit
- Monthly reporting
- Site Restore
- Analytics dashboards
Frequently Asked Questions
What’s the difference in support levels?
Everyone of our clients is valued. If any client has a business critical issue we jump in immediately to help.
Queue Jump means those customers with a premium care plan will be assisted ahead of others in the queue that do not have a premium package.
What happens in the strategy consult?
We’ll go through the process of reviewing your website content and discuss your business goals. We will identify work to be completed in order to improve the user experience and achieve your goals. We will then implement the work over the course of the year. This helps to ensure you are making great use of your work bank and continuously improving your website.
What is Google Analytics?
Google Analytics is a free service provided by Google that can give you valuable insight into your website traffic. It provides a huge volume of data but importantly it can tell you if your traffic is increasing over time or if recent marketing campaigns are working for you and where your traffic is coming from. If you are making SEO related improvements to your site, Google Analytics data will be a key indicator that your SEO strategy is working.
What’s included in the Annual Work Bank?
Any alterations to the text, images, layout or other functional components of the site as well as any new content. Basically, any changes you request us to make on the site plus work we need to undertake such as bug fixes or plugin updates.
Why does my site need a tune-up?
Websites require ongoing care and maintenance to continue functioning well and importantly, to remain as secure as possible. Keeping all your site software up to date is key to ensuring ongoing security and performance. During the tune-up, we will update your plugins, your theme and WordPress core.
What happens if I don’t use all my hours?
The hours reset annually giving you opportunity each year to request work from us. These are the maximum hours that we offer under the care plan. They represent great value for money as compared with our hourly rate so make sure you make the most out of them.
What’s the minimum Commitment?
The minimum commitment is 12 months. There are no refunds. You can upgrade your account if you require.
Why do I need scheduled backups?
Have you ever been in the middle of writing a report or critical document when your computer crashed and you lost everything because you hadn’t saved yet….?
Having regular scheduled backups – preferably offsite backups – is crucial to avoiding or minimising downtime if that worst-case scenario occurs.
If you host with us, we include offsite backups with our hosting service. If you choose to host elsewhere, we will either configure local backups for you, or offsite backups to a location that you nominate and arrange.
What is in the website care report?
Our website care reports provide you important information about your support calls to us, analytics on your site, the status of your site software and results from our page checkups.
These reports provide you clear and visible data on how your site is performing and the value you are getting from your website care plan.
What happens if I go over my hours?
You will be notified if this is likely to occur and you can make a decision to wait for new hours, upgrade your Care Plan to the next tier, or buy additional workbank hours.